FAQs

How can I contact GLOW UP?
You can message us on instagram @glowupau or email us at support@glowupau.com. 

where our customer service team will be happy to help you with whatever you need!

Do you ship worldwide?
Yes, we do.

Where do you ship from?
We ship from Gold Coast Australia

Can I change or cancel my order?

To expedite order processing, kindly submit any change or cancellation requests within the initial 24 hours of placing your order. Regrettably, any requests made beyond this timeframe cannot be accommodated. Should you wish to return your order for a full refund, please contact us before doing so.

What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.



When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 5-7 business days from the order date and shipped the next day or two. Please note that we don't ship on weekends.



How long will it take to receive my order?
Due to high demand, orders may take between 1-3 weeks to arrive.

What if I don't receive my order?
If you don’t receive your order within 60 days after shipping, please DM us on Instagram @glowupau or email us at support@glowupau.com

Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in AUD Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.



How do I return an item?
Please contact DM us on instagram @Glowupau or contact us support@glowupau.com. 

What is the refund process?

Upon emailing us to discuss a refund, we will ask you ship your full underglow kit back to us, once we receive your kit, we can then assess the issue, and process a refund.

What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.



When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.